Table of Contents
PCRecruiter’s Google Voice integration allows users to click to dial or text via a PCRecruiter record. Using this functionality will record outbound activities to the records. You must have a Google Voice account (Create one here) and be working in a Chrome browser.
Setup #
- Install the PCR Google Voice app here
- Click the extension from your Chrome toolbar
- Choose Configure
- Enter your phone number including a leading ‘+’. This phone number is the number you have chosen to forward your calls to when signing up for Google Voice.
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An admin user will need to enable the Hyperlink phone dialing ability for your username. They will need to do the following:
- Select System from the main toolbar
- Choose Users
- Choose Manage Users
- Select the username attempting to use Google Voice
- Click the gear icon next to the Contact Phone field
- Choose the Hyperlink charm
- Change the toggle to ON
- Save when finished
Calling/Texting via the app #
You can manually input a phone number you wish to call or text via the PCR Google Voice app. (This will not write an activity in your database and should only be used for testing)
- Select the extension from your Chrome toolbar
- Choose Dial or Text
- Enter the desired phone number (This cannot be your phone number)
- If texting, enter text value
- Choose Dial/Text
Calling/Texting via a PCR Record #
- Select the person you wish to contact
- Hover over the phone number you wish to contact.
- Select the phone icon.
- Choose your action:
- Dial using Google Voice: A call will be triggered to your designated phone, once you answer the phone will dial to the destination number.
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Texting using Google Voice #
- Select the person you wish to contact.
- Hover over the phone number you wish to use.
- Select the phone icon.
- Click Text Using Google Voice.
- Type the text of the message into the popup window.
- Google Voice will open and auto-fill the phone number and the text, after which the text will automatically be sent. While the text is being auto-filled you should not do anything else or it will interrupt the process and prevent the send from succeeding.