{"id":13868,"date":"2025-08-29T16:27:24","date_gmt":"2025-08-29T16:27:24","guid":{"rendered":"https:\/\/learning.pcrecruiter.net\/site\/?post_type=docs&#038;p=13868"},"modified":"2025-08-29T16:28:19","modified_gmt":"2025-08-29T16:28:19","password":"","slug":"krispcall","status":"publish","type":"docs","link":"https:\/\/learning.pcrecruiter.net\/site\/docs\/integrations\/krispcall\/","title":{"rendered":"KrispCall"},"content":{"rendered":"\n<p>See <a href=\"https:\/\/krispcall.com\/integration\/pcrecruiter\" target=\"_blank\" rel=\"noopener\">https:\/\/krispcall.com\/integration\/pcrecruiter<\/a> for details.<\/p>\n\n\n\n<p>Integrating PCR with <strong><a href=\"https:\/\/krispcall.com\/integration\/pcrecruiter\/\" target=\"_blank\" rel=\"noopener\">KrispCall<\/a><\/strong> enables seamless communication and record-keeping for recruitment teams. Sync contacts, click-to-call, log calls &amp; SMS, and capture notes directly in PCR, boosting recruiter productivity, improving candidate engagement, and ensuring every interaction is tracked seamlessly.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automatic Call &amp; SMS Logging<\/strong>\n<ul class=\"wp-block-list\">\n<li>All incoming\/outgoing calls and SMS are logged under tickets and notes in PCR.<\/li>\n\n\n\n<li>Call recordings and voicemails are synced and accessible via clickable links or plain text.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Two-Way Contact Sync<\/strong>\n<ul class=\"wp-block-list\">\n<li>Contacts created or updated in either platform are automatically synced to the other.<\/li>\n\n\n\n<li>Initial sync ensures all existing contacts are aligned across both systems.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Notes Sync<\/strong>\n<ul class=\"wp-block-list\">\n<li>Notes created, edited, or deleted in KrispCall are automatically updated in PCR.<\/li>\n\n\n\n<li>Helps maintain accurate candidate\/client histories.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Multi-Account Management<\/strong>\n<ul class=\"wp-block-list\">\n<li>Multiple PCR accounts can be connected within one KrispCall workspace.<\/li>\n\n\n\n<li>Admins can manage team-wide settings; individual members can manage their own integrations.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"integrationsetupsteps\">KrispCall Setup<\/h2>\n\n\n\n<p class=\"important\">For complete detail, see KrispCall&#8217;s documentation here: <a href=\"https:\/\/help.krispcall.com\/en\/article\/how-to-integrate-your-pcrecruiter-account-with-krispcall-1y6m1jr\/\" target=\"_blank\" rel=\"noopener\">https:\/\/help.krispcall.com\/en\/article\/how-to-integrate-your-pcrecruiter-account-with-krispcall-1y6m1jr\/<\/a><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to KrispCall and navigate to <strong>Settings &gt; Integrations<\/strong>.<\/li>\n\n\n\n<li>Search for <strong>PCR<\/strong> and click <strong>Connect<\/strong>.<\/li>\n\n\n\n<li>Grant access and sign in using your PCR credentials (Username, Password, Database ID).<\/li>\n\n\n\n<li>Upon successful connection, a confirmation message appears.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"integrationsettingsoptions\">Integration Settings &amp; Options<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"generalsettings\">General Settings<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Create New Contacts for Calls<\/strong>: One-way sync from KrispCall to PCR.<\/li>\n\n\n\n<li><strong>Contacts 2-Way Sync<\/strong>: Enables full two-way sync and initial sync of existing contacts.<\/li>\n\n\n\n<li><strong>Notes Logging<\/strong>: Syncs notes from KrispCall to PCR.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"workflowsettings\">Workflow Settings<\/h4>\n\n\n\n<p>Each option can be set to either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Calls (Engagements)<\/strong> \u2013 syncs to PCR<\/li>\n\n\n\n<li><strong>Disabled<\/strong> \u2013 does not sync<\/li>\n<\/ul>\n\n\n\n<p>Options include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incoming answered\/unanswered calls<\/li>\n\n\n\n<li>Outgoing answered\/unanswered calls<\/li>\n\n\n\n<li>Voicemails<\/li>\n\n\n\n<li>Incoming\/outgoing SMS (can be logged as Notes or Activities)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"connectednumbers\">Connected Numbers<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Log Phone Calls\/SMS for Selected Numbers<\/strong>: Only selected numbers will sync logs.<\/li>\n\n\n\n<li>Newly purchased numbers must be manually added to the integration settings.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>See https:\/\/krispcall.com\/integration\/pcrecruiter for details. Integrating PCR with KrispCall enables seamless communication and record-keeping for recruitment teams. Sync contacts, click-to-call, log calls &amp; SMS, and capture notes directly in PCR, boosting recruiter productivity, improving candidate engagement, and ensuring every interaction is tracked seamlessly. KrispCall Setup For complete detail, see KrispCall&#8217;s documentation here: https:\/\/help.krispcall.com\/en\/article\/how-to-integrate-your-pcrecruiter-account-with-krispcall-1y6m1jr\/ Integration Settings &amp;&hellip; <a class=\"more-link\" href=\"https:\/\/learning.pcrecruiter.net\/site\/docs\/integrations\/krispcall\/\">Continue reading <span class=\"screen-reader-text\">KrispCall<\/span><\/a><\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"pcr-menu-id":[],"footnotes":""},"doc_category":[51],"doc_tag":[],"knowledge_base":[25],"class_list":["post-13868","docs","type-docs","status-publish","hentry","doc_category-integrations","knowledge_base-nine","entry"],"year_month":"2026-04","word_count":308,"total_views":"570","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"PCRecruiter","author_nicename":"arothman","author_url":"https:\/\/learning.pcrecruiter.net\/site\/author\/arothman\/"},"doc_category_info":[{"term_name":"Integrations","term_url":"https:\/\/learning.pcrecruiter.net\/site\/docs\/nine\/integrations\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"PCRecruiter 9","term_url":"https:\/\/learning.pcrecruiter.net\/site\/docs\/nine\/","term_slug":"nine"}],"knowledge_base_slug":["nine"],"_links":{"self":[{"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/docs\/13868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/comments?post=13868"}],"version-history":[{"count":5,"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/docs\/13868\/revisions"}],"predecessor-version":[{"id":13873,"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/docs\/13868\/revisions\/13873"}],"wp:attachment":[{"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/media?parent=13868"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/doc_category?post=13868"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/doc_tag?post=13868"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/learning.pcrecruiter.net\/site\/wp-json\/wp\/v2\/knowledge_base?post=13868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}