{"id":13053,"date":"2024-10-07T19:34:35","date_gmt":"2024-10-07T19:34:35","guid":{"rendered":"https:\/\/learning.pcrecruiter.net\/site\/?post_type=docs&p=13053"},"modified":"2025-09-10T17:19:30","modified_gmt":"2025-09-10T17:19:30","password":"","slug":"zoom-phone","status":"publish","type":"docs","link":"https:\/\/learning.pcrecruiter.net\/site\/docs\/integrations\/zoom-phone\/","title":{"rendered":"Zoom Phone Integration"},"content":{"rendered":"\n

The Zoom Phone integration allows for users to set up Zoom as their auto dialer for use inside of your database. This will act as a direct integration for all calls prompted within the system. For a short video on our Zoom integration click HERE.<\/a><\/p>\n\n\n\n

The integration will write incoming and outgoing call activities for calls triggered directly from your Zoom app or when using the click-to-dial option inside of the PCR application.<\/p>\n\n\n\n

Please note that the phone number being called must be on a record in PCR in order for the activities to be written automatically. Additionally, you will need need a paid Zoom account<\/strong> to use this integration.<\/p>\n\n\n\n

At this time, Zoom only supports voice dialing out of PCR and not SMS integrations. If you’re interested in having SMS capabilities check out our RingCentral<\/a> integration.<\/p>\n\n\n\n

Zoom Setup Instructions<\/h2>\n\n\n\n

The Zoom integration feature must be activated for your database. If you do not see the options described below, please contact your account representative or support<\/a>. <\/p>\n\n\n\n

Turning on the Zoom Dialer in the database<\/h3>\n\n\n\n

The initial authentication of Zoom with PCRecruiter must be done twice for each user.<\/p>\n\n\n\n

    \n
  1. First, the Zoom integration must be authenticated from the User Record which can only be done by an Admin User<\/strong>. This allows automatic Activity sync to occur.<\/li>\n\n\n\n
  2. Second, the Zoom integration must be authenticated on the user’s own computer the first time they log in post-authentication. This allows caller ID popups to occur on their browser when an inbound Zoom call matches a known number.<\/li>\n<\/ol>\n\n\n\n

    Because the User Record area is not accessible to non-admin users, the first authentication will require that you do one of the following:<\/p>\n\n\n\n