RingCentral Bulk SMS

Send a Bulk SMS

Use this option to send a SMS to the selected set of names. Each person will get a unique S<S without it being a group SMS

Bulk SMS are commonly used to:

  • Request an information update
  • Send information about openings
  • SMS marketing material
  • Give a position status update

Opt In

Candidates must “Opt In” to receive a bulk SMS. There is an insert field for “SMS Opt In” and “SMS Opt Out” that can be added to a form letter, signature, or stationary. By default there is a SMS Opt In form letter (SMS Opt-in Form) which cannot be erased.

To Configure The Provided Form Letter

  1. Select System from the main toolbar
  2. Select Form Letters
  3. Name Letters
  4. Locate the pre-built letter titled “SMS Opt-In Form” and select
  5. Edit this letter to fit your company’s needs, notice the Opt In and Opt Out links are already included.

To Create a Custom Form Letter

  1. Select System from the main toolbar
  2. Select Form Letters
  3. Name Letters
  4. Add Letter
  5. Create your custom letter here, click here to learn more about creating form letters
  6. Select Insert Fields to add the Opt In and Opt Out links accordingly. Be sure to include instructions for the recipients (Text Subscribe to [[SMS Opt In Link]])
    1. *Note: SMS Opt In Link will auto populate with the phone number to text

Sending the Opt In Default Form Letter

  1. Select Rollups from the main toolbar (Not sure how to create a rollup? Click here to learn how.)
  2. Select the names you wish to send the letter to
  3. From the action menu on the right side of the screen select SMS
  4. Choose Opt Out to view the names that have not yet opted in to receive SMS messages
  5. Select the names and choose invite

Use standard bulk emailing procedure to send the custom form letter. 

Sending a Bulk SMS

  1. Select Rollups from the main toolbar
  2. Choose the rollup you wish to send an SMS (This can also be done through a search results list.)
  3. Choose the records to which you would like to send the SMS. This can be done by individually checking their names or using the select function.
  4. Choose the SMS icon from the action toolbar on the right side of the screen.
  5. Compose the SMS
  6. Click Send

Ring Central does throttle or limit how many SMS messages can be sent per phone number to 10 per 60 seconds. In a search result or rollup you can select individually or by page. Select all is not an option due to the limitations.

**Be sure to check your local laws regarding bulk texting regulations**